Ordering Information
Shipping Costs
&
Return/Exchange Policy


All wing prices are as stated in the gallery, and are listed below each item. I can also create a custom pair for you if you so wish. Feel free to email me, and tell me what you have in mind. I will gladly respond and tell you what I can, and cannot do, and, quote you a price. In the past, I have added all kinds of nifty things to the mid-sections of wings for custom orders... so don't hesitate to inquire! Go wild and let me help you make your wing fantasy come to life!

Please do not place an order or tell us you are sending in a payment if you are not planning to do so, or, cannot afford it. This only wastes our time, and yours.

IMPORTANT: Please read!


I would like to note that each pair of wings is unique. This means, as an example, the size of the wings may actually turn out to be larger, or, that the type of ribbon might be the same color, but may be thinner, thicker, or different in general. It all depends on what supplies are available at that time. If I have to make a major change to a pair, a wreath, or anything else, due to unavailable supplies, I will let you know.

Your Contact Information:
Please Be Sure You Send It!

 

If you are placing an order - PLEASE be sure to include your FULL NAME, PHONE NUMBER, and the EXACT ADDRESS where you would like your items shipped to - in your order email (form at bottom of this page).

If your printed/mailed information is lost, or, I am unable to access it for some reason, I will revert back to your original order form, which should, again, include your FULL NAME, HOME ADDRESS, and PHONE NUMBER. If you do not include these in your email order, I am not responsible for orders that may be shipped later than promised, even after payment is received. I ask for a home telephone number for just those such cases that something should go wrong (you do not reply to email, your email bounces, etc). Any and ALL information you provide me with is strictly confidential, it is not sold, ever. It is only given out if we are forced to make an attempt to get your information so that we can send you an order.

Types of Payment Accepted:
- PayPal: If you pay with PayPal, there will be an additional $3.00 charge to your final total. This is the preferred method of payment.
- Money Orders.
- Personal Checks: I only take personal checks in very special circumstances, and if you pay by personal check, this will delay shipping time, as I will need to wait till the check clears. No exceptions.

About Payment:
- COD is not an option.
- If I am creating a custom pair of wings/horns, or a wreath for you, you will need to send the money to me before I create them, so that I can purchase whatever will be needed.
- Once I have received the money, I will begin making the wings/horns/wreath(s), and unless it is a busy time for me (Halloween, May Day, Beltane, Summer Renaissance Festival Season, etc.) I usually have them done within 7-10 days. If I am pressed with orders, I will inform you of this.
- If you need a custom pair quickly, they will be sent to you either Express Overnight, or Priority 2-3 Mail (USPS).
- If I have pairs pre-made, and you have chosen to order one of them, they will be on their way to your home as soon as I receive payment!

Shipping and Handling Costs:
All prices listed for wings, horns, wreaths, and other items available through Weeping Willow Designs does not include shipping and handling. When a package falls into the size and weight requirements of the USPS, I ship through them because their rates are the most reasonable. If not, I usually ship through UPS. It is important that you keep in mind that the USPS has 2 types of shipping:

Priority 2-3 Day - this means the package could take up to 5 days to reach you. It's the basic way to ship if you are not in a hurry. The average package we send costs about $10.00 to be sent this way. Rates are subject to change based on where you live.

Express Overnight - This guarantees your package will make it to you within 2 to 3 days. It costs more than Priority. The average package we send costs about $30.50 to be sent this way. Rates are subject to change based on where you live.

Insurance - We insure and track all packages. The cost for this is figured into the shipping.

 

Returns and Exchanges

Unfortunately, we have a very strict return and exchange policy due to the nature of the hand-made, artistic merchandise we sell. Please be sure you read and understand our policy before you place an order:

If an item shows up damaged from shipping, you will have to notify us within 3 days of it's arrival. Because we insure our packages, we can track them and find out when they arrive to a location. We do count 3 days from that arrival date. This way, we can deal with the Post Office quickly, and collect on the insurance to handle the loss of the item. If you do not contact us within 3 days of the arrival of your merchandise, we are no longer responsible for the item. So, if an item arrived damaged, please notify us AS SOON AS POSSIBLE.

Also, it is very obvious when an item has been worn. There is a difference between shipping damage, and wear damage. You will be expected to ship the item back to us so that we can inspect the damage. If it is decided that the damage occurred from wear and tear, we will ship them back to you. If it is decided that the damage occurred from shipping, we will deal with the situation accordingly, and you will receive a replacement item, and a refund of your shipping costs, as soon as the insurance clears. We assure you that we will be as fair as we possibly can be in such situations.

If you should, for some reason, not receive your package within 2-4 weeks, please notify us promptly so that we may begin to have the package tracked. Please remember that because we insure and track all our packages, we will know if you are falsely reporting a package missing.

Now...

If you have read ALL of the above information, and understand and accept our 'Ordering Information, Shipping Costs & Return/Exchange Policy', go ahead and...







~ Wings ~ Wreaths ~ Horns ~ Other Things ~
~ About Us ~ Contact Us ~ Ordering Information ~ Links ~